Last updated: January 23, 2026
Introduction
Figo Boost, doing business as Figo ("Figo," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, web application, and financial services (collectively, the "Services").
By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.
Information We Collect
Information You Provide
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, date of birth, and password when you create an account
- Identity Verification: Government-issued ID, proof of address, selfie photos, and other documents required for KYC compliance
- Financial Information: Bank account details, wallet addresses, transaction history, and funding sources
- Communications: Information you provide when contacting our support team or responding to surveys
Information Collected Automatically
When you use our Services, we automatically collect:
- Device Information: Device type, operating system, unique device identifiers, and mobile network information
- Usage Data: Pages visited, features used, time spent on the app, and interaction patterns
- Location Data: Approximate location based on IP address or, with your consent, precise location from your device
- Log Data: IP addresses, browser type, access times, and referring URLs
Information from Third Parties
We may receive information about you from:
- Identity verification services
- Credit bureaus and fraud prevention services
- Banking and payment partners
- Public databases and sanctions lists
How We Use Your Information
We use the information we collect to:
| Purpose | Legal Basis |
|---|---|
| Provide and maintain our Services | Contract performance |
| Process transactions and send related information | Contract performance |
| Verify your identity and prevent fraud | Legal obligation, Legitimate interest |
| Comply with legal and regulatory requirements | Legal obligation |
| Send promotional communications (with consent) | Consent |
| Improve and personalize our Services | Legitimate interest |
| Respond to customer support requests | Contract performance |
| Detect and prevent security threats | Legitimate interest |
Information Sharing
We may share your information with:
- Service Providers: Companies that help us operate our Services, including payment processors, cloud hosting providers, and customer support tools
- Banking Partners: Our card-issuing bank and payment network partners who help facilitate transactions
- Regulatory Authorities: Government agencies, law enforcement, or regulators when required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Multi-factor authentication
- Regular security assessments and penetration testing
- Employee training on data protection
- Access controls limiting who can view your data
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
Data Retention
We retain your information for as long as your account is active and as required to:
- Provide our Services to you
- Comply with legal obligations (including AML record-keeping requirements)
- Resolve disputes and enforce our agreements
After account closure, we may retain certain information for up to 7 years as required by financial regulations.
Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information, subject to legal retention requirements
- Portability: Request your data in a machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for processing based on consent
To exercise these rights, please contact us at privacy@spendfigo.com.
International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses or other approved mechanisms.
Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
Cookies and Tracking
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Understand how you use our Services
- Improve our Services and user experience
- Provide relevant advertising
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect functionality.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Figo Boost (d/b/a Figo)
Email: privacy@spendfigo.com